Refund and Returns Policy
At Her Glimpse Woman Clothing, we are committed to providing quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward returns and refund policy.
1. Returns Eligibility
To be eligible for a return, please ensure the following:
- The return request is made within 8 days of receiving the product.
- The item must be unused, unworn, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and any accessories intact.
2. Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including but not limited to:
- Intimate apparel such as undergarments, lingerie, and swimwear.
- Customized or personalized items.
- Sale or clearance items (unless they are defective or damaged upon receipt).
3. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Email our customer service team at sales@herglimpse.com with your order number, a description of the issue, and photos of the product if applicable.
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Receive Return Authorization: Once your return request is approved, you will receive a return authorization email with instructions on how to send your item back to us.
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Ship Your Return: Pack the item securely in its original packaging and ship it to the address provided in the return authorization email. You will be responsible for the shipping costs of the return unless the item was defective or damaged upon arrival.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If your return is approved, a refund will be processed to your original payment method. Please note:
- Refund Processing Time: It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
- Shipping Costs: Original shipping costs are non-refundable, except in cases where the item was defective or damaged upon arrival.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and then place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. We will provide instructions on how to return the item at no cost to you and will offer a replacement or refund, depending on your preference.
7. International Returns
For customers outside of [Your Country], international returns must follow the same process as domestic returns. Please note that you will be responsible for the return shipping costs, customs duties, and taxes, if applicable.
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of any changes constitutes your acceptance of those changes.
9. Contact Us
If you have any questions or need further assistance with your return, please contact our customer service team at:
Her Glimpse Woman Clothing
Email: info@herglimpse.com
Address: Gujrat
We appreciate your understanding and cooperation. Thank you for shopping with Her Glimpse Woman Clothing!
This Refund and Returns Policy is intended to comply with all applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).